What do I do if I can't open a trip?

There may be several reasons for this. 

These can be: 

1. You have an outstanding payment on your account which must be settled
2. You do not have Bluetooth enabled on your device 
3. Your plan has expired. You will be able to see the reason in the Ride On Pamplona app when you press the open ride button.
4. You don't have the minimum amount needed in your virtual wallet
5. Terms & Conditions have been updated and you have not accepted them.
6. The plan is disabled because you do not have a valid payment method. 

If you have Bluetooth enabled and the dock does not release the e-bike due to a connection problem, try another dock. If the problem still persists, please contact Customer Support for assistance.