I've had an accident! What do I have to do?

If you have been hit by one of our bikes, you must stay at the scene of the event and contact the Security Forces and Corps to give your version of the facts.

Once this is done, contact Customer Service immediately. You must attach the police report where the facts are collected and shows who is guilty of the hit-and-run. If you have suffered injuries, also attach the medical report.

We will review your case to find the best solution.