Penalties will be applied to users who do not use the service correctly (for more information on misuse of the service, click here).
Some examples of misuse:
- More than one person riding on the same e-bike
- Using another user's card or device to open a trip
- Losing your e-bike
- Stealing the e-bike
- Lending your account to someone else
- Leaving the e-bike unattended during the trip
- Failure to close a trip correctly Close the trip after the expiration of the Plan
- Damaging the e-bike / station or any of its elements, intentionally or carelessly
- Intentionally or carelessly causing permanent damage to or loss of the e-bike
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