What is considered misuse of the service?

Penalties will be applied to users who do not use the service correctly (for more information on misuse of the service, click here). 

Some examples of misuse:  

• More than one person riding on the same e-bike
• Using another user's card or device to open a trip
• Losing your e-bike
• Stealing the e-bike
• Lending your account to someone else
• Leaving the e-bike unattended during the trip
• Failure to close a trip correctly Close the trip after the expiration of the Plan
• Damaging the e-bike / station or any of its elements, intentionally or carelessly
• Intentionally or carelessly causing permanent damage to or loss of the e-bike