A plan is the tariff option you choose to use the e-bike rental service.
You can choose a Pay-Per-Use plan, monthly subscription or annual subscription. You must have an active plan in order to use the service.
- Pay-per-use plan: There is no recurring payment. For occasional use, each trip made will be deducted from the virtual wallet. If cancelled, the service will stop working until a new plan is purchased.
- * Monthly subscription plan: This is a 30-day plan from the day of contracting.
- * Annual subscription plan: This is a plan of 360 days from the day of contracting.
To access one of these plans, enter the application and click: "Open trip" and then you will have the option to purchase the plan that best suits your needs. You can also carry out this process from the website https://rideonpamplona.com.
When making the payment, you will need to add a payment method. After doing this, the payment method will be associated with your user account and will remain available for future payments.
You need to have at least one payment method associated with the system to allow you to open a trip.
* These two types of plans are automatically renewed. In both cases, you will purchase the €15 or €40 subscription - respectively - to have access to lower service fees for the duration of the subscription. In addition to this payment, you will have to add money to your wallet in order to open trips, i.e. the subscription access fee will not be added to your wallet. Renewal takes place 3 days before the last day of the subscription. If you wish to cancel your subscription, you must do so before this deadline. When cancelled, your subscription will remain active until the expiry date.