I changed my mobile phone and I can't access my account. What should I do? Sara 24 November 2021 16:09 Updated Contact Customer Support So they can enable your account on the new device. Related articles How do I link my account to another mobile device? How does the monthly and annual subscription work? How do I delete my account? I am unable to make a payment What is a plan and how can I purchase one? Comments 0 comments Article is closed for comments.