I changed my mobile phone and I can't access my account. What should I do? Sara 24 November 2021 16:09 Updated Contact Customer Support So they can enable your account on the new device. Related articles How do I link my account to another mobile device? How do I delete my account? How do I use the e-bike? Who manages the service? I have a promotional code, how do I apply it? Comments 0 comments Article is closed for comments.