Fees / Payments / Wallet
- What is a plan and how can I purchase one?
- How does the monthly and annual subscription work?
- What is a Virtual Wallet?
- How do I top up my Virtual Wallet?
- Can I pay in cash?
- I am unable to make a payment
- How much does it cost to pre-book an e-bike or a dock?
- How do I remove my payment method (credit card)?
- How do I pay a debt?
- How do I request a refund?
- I have a promotional code, how do I apply it?
- I can't cancel my plan
- I have had a setback and I can't use my subscription, what can I do?