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  1. Ride On Pamplona
  2. FAQ
  3. Fees / Payments / Wallet

Fees / Payments / Wallet

  • What is a plan and how can I purchase one?
  • How does the monthly and annual subscription work?
  • What is a Virtual Wallet?
  • How do I top up my Virtual Wallet?
  • Can I pay in cash?
  • I am unable to make a payment
  • How much does it cost to pre-book an e-bike or a dock?
  • How do I remove my payment method (credit card)?
  • How do I pay a debt?
  • How do I request a refund?
  • I have a promotional code, how do I apply it?
  • I can't cancel my plan
  • I have had a setback and I can't use my subscription, what can I do?
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